All flowers, cakes and fruit baskets are hand-made by the store technicians. The actual finished products may be slightly different from the illustrations, but the main varieties of flowers, freshness, quantity, color and basic packaging of the flowers must be guaranteed。
Due to seasonal and regional factors, flowers and fruit baskets may be out of stock according to certain flowers and fruits in the description. For the main flowers, the merchants will process them after consulting your opinions; for non-main flowers, the merchants try not to In the case of affecting the effect of the flowers you have selected, the replacement of the same meaning, similar flower material, and the same value will be used. If there is a large amount of orders during the holiday period, time is tight, or the subscriber has not been contacted for a long time, the advance notice is not made. Please understand the orderer! If the orderer's confirmation is not obtained within the effective delivery time, but the merchant promises to change the program principle: the same value or value, and strive for better results, I hope you can understand
Flowers, Commercial flowers, cakes, fruit baskets are delivered to the local merchants, and the arrival time is guaranteed; other gifts such as plush toys, eternal flowers are delivered by the third-party express delivery agency, so the actual delivery date and There must be an error in the order request date. In order to ensure the delivery time, please reserve more than 5 days in advance. For those who have any objection or who have special requirements for the arrival date, please contact the merchant's staff online before ordering.
Merchants can guarantee that the flowers are fresh when they are delivered to your hand. Please accept the fresh flowers immediately after receiving them, so as to avoid dehydration of the flowers.
In view of the particularity of the product of flowers, the merchants try to ensure that the physical objects can be exactly the same as the pictures, and that the products of the merchants are all made by the local qualified florist using fresh flowers, and the merchant can guarantee the quality of the main flowers and Quantity, and the basic packaging of the bouquet。
Due to the short shelf life of flowers, if the recipient is not at the address you provided, or if the merchant cannot contact the recipient at all, or refuses to accept it, the merchant can decide whether to deliver it again depending on the situation.
Usually, the merchant flower product is only responsible for serving the urban area of the distribution city. If you are filling out an order: the address to be delivered is far beyond the city, you may need to add shipping charges. Please contact the order merchant to confirm online.
During the non-festival period, the order will be arranged in advance, the merchant will deliver according to the customer's request time, and promise the time difference between the first half and the half hour, but the delivery time is delayed due to climate problems, traffic problems, consignee contact and other force majeure situations. Will not be liable for compensation。
Please accept the flowers on the spot. If you find quality problems, you have the right to refuse or request a replacement, and please indicate the reasons for rejection or exchange on the receipt; the merchant will be responsible for the refund or exchange.
Delivered at the specified address. If the recipient is not present, we will ask the consignee's family/classmates/colleagues/front desk for collection.
About green plants
The green plants and flowers that the merchant guarantees are delivered to you are fresh and of good quality.
Since green plants and flowers (including bonsai) are constantly growing, the physical objects you receive will be different from the photos on the Internet. I hope you can understand.
Please accept it on the spot when you receive Green Plants. If you find quality problems, you have the right to refuse or ask for replacement. Please indicate the reasons for rejection or replacement on the signed receipt form.
If the local merchant does not have the item you purchased, the merchant will inform you as soon as possible and negotiate the solution with you.
All cakes are hand-made by the store's store technicians. The actual finished products may be slightly different from the illustrations in the color matching and decoration. The pictures and colors of the pictures are for reference only, but the merchants guarantee the same overall style and effect of the cake, as well as the cake. Freshness of materials。
Due to seasonal and regional factors, the fruit of the cake icon may be out of stock. The merchant will choose other seasonal fruits instead of affecting the effect of the cake you choose. The company promises to change the plan principle: equal value or value, Strive for better results。
The words "Happy Birthday", "I LOVE YOU" on the cake are not used as cake contents. Please specify if you need words. The unit of measurement for the cake is inches: 1 inch = 2.54 cm.
Mousse cake: Because the mousse sauce on the surface is softer, it is not suitable for words.
Heart-shaped and square cakes are cut on the basis of a round cake, so the actual size is slightly smaller than the round shape.
Since the cake belongs to the food category, if the consignee is not at the address you provided during the time you request the delivery, or the merchant cannot contact the recipient at all, or refuses to accept it, the merchant can decide whether to deliver again according to the situation.
Usually, the merchant is only responsible for serving the cake products to the urban area of the distribution city. If you are filling out an order: the address to be delivered is far beyond the city, you may need to add shipping costs, and the cake may be slightly damaged due to shipping distance or conditions, please contact the merchant to confirm. Ice cream cake is a special product, only for urban distribution.
During the non-festival period, orders placed in advance, the merchant will deliver according to the customer's request time, promised the time difference between the first half and the half hour, but due to climate problems, traffic problems, the consignee's contact, etc., some force majeure situations will cause delay in delivery time. , the merchant will not be liable for compensation.
Please accept the cake on the spot. If you find the quality of the cake or damage, you have the right to refuse or request a replacement, and please indicate the reason for rejection or exchange on the receipt; the merchant will be responsible for the refund or Transfer. If the consignee discards or damages the cake, it will be considered invalid.
About plush toys, immortal flowers, gifts
Plush toys and eternal flower photos are uniformly packed and photographed by the headquarters to ensure the same style and size, but need to be booked 3-5 days in advance, and delivered by the factory.
Due to the delivery through the third-party express delivery agency, it is not guaranteed to be sent to the date. For those who have objections or who have special requirements for the arrival date, please contact the merchant's staff before ordering.
If the order effective date and the delivery date are relatively short, in order to guarantee the delivery time, the merchant will arrange the local distribution department to temporarily purchase the relevant products for distribution in the market, but only ensure that the styles are as similar as possible, and the style consistency cannot be guaranteed. But guarantee the quality and style of the beauty
In view of the speciality of the product and the reason of express delivery, ordering this kind of product does not provide cash on delivery business, request payment to delivery, please understand ！
During the holiday season (such as: Women's Day, Valentine's Day, Mother's Day, Tanabata, Teacher's Day, 520, New Year's Day, Christmas, etc.), the price of flowers will be adjusted according to market conditions, and flowers will be scheduled during the holiday season. Please consult the merchant in advance to confirm the actual situation price。
Any kind of product will be subject to the following conditions during the delivery process, and the merchant will only be responsible for one delivery, resulting in repeated delivery costs and material loss costs, the merchant will not be liable.
In the case that the consignee is not contacted, the customer still requests to continue to deliver.
Delivered at the time and place reserved with the consignee, but the consignee did not appear
The merchant will not be liable if the order is delayed or cannot be delivered。
According to the delivery time, the consignee does not appear at the customer-specified shipping address, and no one else collects the goods there.
Force majeure, such as: natural disasters, traffic martial law, etc.