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花好手机版

产品说明

product manual


样式说明

Style description


1、所有鲜花、蛋糕、果篮都由入驻商家店面技师手工制作,实际成品可能会与图示有些细微出入,但必需保证鲜花的主花材品种、新鲜程度、数量、颜色和花束的基本包装。

All flowers, cakes and fruit baskets are hand-made by the store technicians. The actual finished products may be slightly different from the illustrations, but the main varieties of flowers, freshness, quantity, color and basic packaging of the flowers must be guaranteed


2、由于季节与地域因素,鲜花、果篮按照说明中某些花材与水果可能会缺货,对于主要花材,商家将在征求您的意见后进行处理;对于非主要花材,商家在尽量不影响您所选的鲜花效果的情况下,按照寓意相同、类似花材、价值相同替代原则代替,若因节日期间订单量较大、时间紧张或与订购人久未联系上等因素没有做到提前通知订购人敬请谅解!如果在有效配送时间内得不到订货人的确认,但商家承诺更换方案原则是:同等价值或超值、力争更好效果,希望您能谅解;

Due to seasonal and regional factors, flowers and fruit baskets may be out of stock according to certain flowers and fruits in the description. For the main flowers, the merchants will process them after consulting your opinions; for non-main flowers, the merchants try not to In the case of affecting the effect of the flowers you have selected, the replacement of the same meaning, similar flower material, and the same value will be used. If there is a large amount of orders during the holiday period, time is tight, or the subscriber has not been contacted for a long time, the advance notice is not made. Please understand the orderer! If the orderer's confirmation is not obtained within the effective delivery time, but the merchant promises to change the program principle: the same value or value, and strive for better results, I hope you can understand


3、鲜花、开业花篮、蛋糕、果篮都是由当地入驻商家送货上门,到货时间有保证;其它礼品比如毛绒玩具,永生花是厂商经第三方快递机构送货,所以实际货到日期与订单要求日期会有误差,为尽量保证送达时间请提前5天以上预定,对此有异议的客人或者对到货日期有特殊要求的客人敬请订购之前一定先在线联系商家的工作人员。

Flowers, Commercial flowers, cakes, fruit baskets are delivered to the local merchants, and the arrival time is guaranteed; other gifts such as plush toys, eternal flowers are delivered by the third-party express delivery agency, so the actual delivery date and There must be an error in the order request date. In order to ensure the delivery time, please reserve more than 5 days in advance. For those who have any objection or who have special requirements for the arrival date, please contact the merchant's staff online before ordering.



关于鲜花

About flowers

1、商家可以保证送到您手中时鲜花是新鲜的,请收花人在收到后务必立刻进行鲜花的保鲜处理,以免造成花材脱水。

     Merchants can guarantee that the flowers are fresh when they are delivered to your hand. Please accept the fresh flowers immediately after receiving them, so as to avoid dehydration of the flowers.


2、鉴于鲜花这种产品的特殊性,商家尽量保证实物能做到与图片完全一致,并可以保证商家的产品都是由当地合格的花艺师采用新鲜花材制作,商家能够保证主花材的质量及数量,以及花束的基本包装。
     In view of the particularity of the product of flowers, the merchants try to ensure that the physical objects can be exactly the same as the pictures, and that the products of the merchants are all made by the local qualified florist using fresh flowers, and the merchant can guarantee the quality of the main flowers and Quantity, and the basic packaging of the bouquet


3、由于鲜花保鲜时间短,如果在您要求送达的时间内,收花人不在您所提供的地址,或者商家根本无法联系到收件人,或者拒收,商家可根据情况决定是否再次递送。

Due to the short shelf life of flowers, if the recipient is not at the address you provided, or if the merchant cannot contact the recipient at all, or refuses to accept it, the merchant can decide whether to deliver it again depending on the situation.


4、通常情况下,商家鲜花产品只负责服务到配送城市市区。如果您在填写订单时:所要送达的地址远远超出了市区,可能会需要加收运费,请您和接单商家在线联系确认。

     Usually, the merchant flower product is only responsible for serving the urban area of  the distribution city. If you are filling out an order: the address to be delivered is far beyond the city, you may need to add shipping charges. Please contact the order merchant to confirm online.


5、非节日期间,提前预定的订单,商家会按照客户要求时间配送,承诺上下半小时的时间差,但因气候问题、交通问题、收花人联系不上等某些不可抗力情况发生而造成递送时间的拖延,商家将不承担赔偿责任。

     During the non-festival period, the order will be arranged in advance, the merchant will deliver according to the customer's request time, and promise the time difference between the first half and the half hour, but the delivery time is delayed due to climate problems, traffic problems, consignee contact and other force majeure situations. Will not be liable for compensation


6、请您在收到鲜花时当场验收,如果发现质量问题,您有权拒收或要求换货,并请在签收单上注明拒收或换货的理由;商家将负责退赔或换送。

     Please accept the flowers on the spot. If you find quality problems, you have the right to refuse or request a replacement, and please indicate the reasons for rejection or exchange on the receipt; the merchant will be responsible for the refund or exchange.


7、按指定地址送达,如收件人不在我们会请收货人的家人/同学/同事/前台等代收。

     Delivered at the specified address. If the recipient is not present, we will ask the consignee's family/classmates/colleagues/front desk for collection.
 
关于绿植

About green plants
 
1、商家保证送到您手中的绿植、花卉是新鲜的,并且品质优良。 

     The green plants and flowers that the merchant guarantees are delivered to you are fresh and of good quality.


2、由于绿植花卉(包括盆景)是在不停的生长中,所以您所收到的实物会与网上的照片有所不同,希望您能谅解。

     Since green plants and flowers (including bonsai) are constantly growing, the physical objects you receive will be different from the photos on the Internet. I hope you can understand.  


3、请您在收到绿植时当场验收,如果发现质量问题,您有权拒收或要求换货,并请在签收单上注明拒收或换货的理由。

    Please accept it on the spot when you receive Green Plants. If you find quality problems, you have the right to refuse or ask for replacement. Please indicate the reasons for rejection or replacement on the signed receipt form.


4、如当地没有您所购买的商品,商家会第一时间通知您,并和您协商解决方案。

    If the local merchant does not have the item you purchased, the merchant will inform you as soon as possible and negotiate the solution with you.
 
关于蛋糕

About cake

1、所有蛋糕都是由商家店面技师手工制作,实际成品在色彩调配和装饰上可能会与图示有些细微出入,图片的图样、颜色均只作为参考,但商家保证蛋糕整体样式和效果相同,以及蛋糕材料的新鲜程度。

    All cakes are hand-made by the store's store technicians. The actual finished products may be slightly different from the illustrations in the color matching and decoration. The pictures and colors of the pictures are for reference only, but the merchants guarantee the same overall style and effect of the cake, as well as the cake. Freshness of materials


2、由于季节与地域因素,蛋糕图示的水果可能会缺货,商家会在尽量不影响您所选蛋糕效果的情况下,选择其他时令水果代替,商家承诺更换方案原则是:同等价值或超值、力争更好效果。

    Due to seasonal and regional factors, the fruit of the cake icon may be out of stock. The merchant will choose other seasonal fruits instead of affecting the effect of the cake you choose. The company promises to change the plan principle: equal value or value, Strive for better results


3、蛋糕上的"生日快乐","Happy birthday","I LOVE YOU"等字样不做为蛋糕内容,如需裱字请另注明,蛋糕计量单位为英寸:1英寸=2.54厘米。

    The words  "Happy Birthday", "I LOVE YOU" on the cake are not used as cake contents. Please specify if you need words. The unit of measurement for the cake is inches: 1 inch = 2.54 cm.


4、慕斯蛋糕:因表层的慕斯酱较滑软,不宜裱字。

    Mousse cake: Because the mousse sauce on the surface is softer, it is not suitable for words.


5、心型和方形蛋糕是在圆形的基础上切制而成,所以实际尺寸要比圆型的略小。

     Heart-shaped and square cakes are cut on the basis of a round cake, so the actual size is slightly smaller than the round shape.


6、由于蛋糕属于食品类,如果在您要求送达的时间内,收货人不在您所提供的地址,或者商家根本无法联系到收件人,或者拒收,商家可根据情况决定是否再次递送。

    Since the cake belongs to the food category, if the consignee is not at the address you provided during the time you request the delivery, or the merchant cannot contact the recipient at all, or refuses to accept it, the merchant can decide whether to deliver again according to the situation.


7、通常情况下,商家对蛋糕产品只负责服务到配送城市市区。如果您在填写订单时:所要送达的地址远远超出了市区,可能会需要加收运费,且蛋糕可能因运送距离或条件轻微受损,请您和商家联系确认。冰激凌蛋糕属于特殊产品,仅限市区配送。

     Usually, the merchant is only responsible for serving the cake products to the urban area of the distribution city. If you are filling out an order: the address to be delivered is far beyond the city, you may need to add shipping costs, and the cake may be slightly damaged due to shipping distance or conditions, please contact the merchant to confirm. Ice cream cake is a special product, only for urban distribution.


8、非节日期间,提前预定的订单,商家会按照客户要求时间配送,承诺上下半小时的时间差,但因气候问题、交通问题、收货人联系不到等某些不可抗力情况发生而造成递送时间的拖延,商家将不承担赔偿责任。

    During the non-festival period, orders placed in advance, the merchant will deliver according to the customer's request time, promised the time difference between the first half and the half hour, but due to climate problems, traffic problems, the consignee's contact, etc., some force majeure situations will cause delay in delivery time. , the merchant will not be liable for compensation.


10、请您在收到蛋糕时当场验收,如果发现质量或者出现损坏问题,您有权拒收或要求换货,并请在签收单上注明拒收或换货的理由;商家将负责退赔或换送。如果收货人将蛋糕丢弃或损坏,将视为投诉无效。

     Please accept the cake on the spot. If you find the quality of the cake or damage, you have the right to refuse or request a replacement, and please indicate the reason for rejection or exchange on the receipt; the merchant will be responsible for the refund or Transfer. If the consignee discards or damages the cake, it will be considered invalid.
 
关于毛绒玩具,永生花、礼品

About plush toys, immortal flowers, gifts

1、毛绒玩具和永生花照片均由总部统一进货包装和拍照,保证样式和大小的一致,但需要提前3-5天预订,由入驻厂家统一快递发货。

   Plush toys and eternal flower photos are uniformly packed and photographed by the headquarters to ensure the same style and size, but need to be booked 3-5 days in advance, and delivered by the factory.


2、由于通过第三方快递机构送货,故不能保证具体送到日期,对此有异议的客人或者对到货日期有特殊要求的客人敬请定购之前一定先联系商家的工作人员。

    Due to the delivery through the third-party express delivery agency, it is not guaranteed to be sent to the date. For those who have objections or who have special requirements for the arrival date, please contact the merchant's staff before ordering.


3、如果订单生效日期和需要送到日期比较短,为了保证送到时间,商家将会安排当地配送部门临时在市场购买相关产品进行配送,但只能保证样式尽量相似,不能保证样式的一致性。但保证质量和样式的美观性,

     If the order effective date and the delivery date are relatively short, in order to guarantee the delivery time, the merchant will arrange the local distribution department to temporarily purchase the relevant products for distribution in the market, but only ensure that the styles are as similar as possible, and the style consistency cannot be guaranteed. But guarantee the quality and style of the beauty


4、鉴于产品的特殊性和快递发货原因,订购该类产品不提供货到付款业务,要求款到发货,敬请谅解!

    In view of the speciality of the product and the reason of express delivery, ordering this kind of product does not provide cash on delivery business, request payment to delivery, please understand !


 关于节日

About festivals

节日期间(如:妇女节、情人节、母亲节、七夕、教师节、520、元旦、圣诞节等),鲜花价格,根据市场情况会做适当调整,节日期间预定鲜花,请提前咨询商家确认实际价格。

During the holiday season (such as: Women's Day, Valentine's Day, Mother's Day, Tanabata, Teacher's Day, 520, New Year's Day, Christmas, etc.), the price of flowers will be adjusted according to market conditions, and flowers will be scheduled during the holiday season. Please consult the merchant in advance to confirm the actual situation price。


 注:
1、任何一种产品在配送过程中出现以下情况,商家只负责一次配送,由此造成的重复配送费用和材料损耗费用,商家将不承担责任: 

    Any kind of product will be subject to the following conditions during the delivery process, and the merchant will only be responsible for one delivery, resulting in repeated delivery costs and material loss costs, the merchant will not be liable.


(1)收货人拒收;

        Consignee rejects:


(2)在未联系到收货人情况下,顾客仍要求继续配送;

        In the case that the consignee is not contacted, the customer still requests to continue to deliver.


(3)按照与收货人预约的时间地点配送到时,但收货人却没有出现。

       Delivered at the time and place reserved with the consignee, but the consignee did not appear
 
2、若以下情况造成订单延迟或无法配送,商家将不承担责任:

    The merchant will not be liable if the order is delayed or cannot be delivered。


(1)按照送货时间,收货人没有出现在顾客指定的送货地址,而且没有其他人在该处代收货物;

        According to the delivery time, the consignee does not appear at the customer-specified shipping address, and no one else collects the goods there.


(2)不可抗力,例如:自然灾害、交通戒严等;

       Force majeure, such as: natural disasters, traffic martial law, etc.