Contact Huahao Online Customer Service
If you buy goods with any quality problems or packaging problems, please contact the corresponding businesses online to deal with, if the merchants refuse to deal with or do not cooperate, please contact Huahao Customer Service. Contact number: 400-150-0102 Wechat Public Number: Huahaocom or Online Customer Service.
Show pictures of goods received
Since flowers and cakes are consumable products sold on Huahao platform, if the goods received by customers do not match the online samples ordered, please take photos of the goods received at the first time after receiving them, so as to facilitate our after-sales personnel to confirm the goods in time and help you deal with the orders in time.
After the after-sales personnel test the pictures presented by their customers, if the test results show that there are indeed quality and packaging problems, that is, the approval is passed, and the platform is notified to notify the merchants to apply for a refund exchange as soon as possible; if there is no quality or packaging problem, It is the reason of the consignee itself, Huahao Platform vendors will not assume responsibility.
If you choose Alipay, WeChat, online banking payment, we will refund directly to your payment bank account
About handling fee
Due to the refund of the product quality problem, the refund fee will be borne by HUahao platform merchants, you do not need to pay any additional fees. If it is due to customer reasons after the order is submitted and the order has not been arranged for the refund, HuahaoPlatform will charge a refund fee according to the corresponding bank processing fee.
Major festival（Such as Valentine's Day, Mother's Day, Qixi Festival, Christmas） system will specify the time of refund.
Cash arrival time after refund
Within 5 working days
Within 3 working days
3-7 working days to arrive
7-15 working days to arrive