北京市
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花好手机版


投诉处理
Complaint handling



一、联系花好网客服
       Contact Huahao Online Customer Service


如果您购买的商品有任何质量问题或者包装问题,请先在线联系对应商家进行处理、若商户拒绝处理或不合作,请您联系花好网客服。联系电话:400-150-0102    微信公众号:huahaocom或在线客服。
If you buy goods with any quality problems or packaging problems, please contact the corresponding businesses online to deal with, if the merchants refuse to deal with or do not cooperate, please contact Huahao Customer Service. Contact number: 400-150-0102 Wechat Public Number: Huahaocom or Online Customer Service.

二、出示所收到商品的图片
        Show pictures of goods received

由于花好平台销售的是鲜花、蛋糕是易耗产品,如果客户所收到的物品与所订购的网上样品不符,请在收到后的第一时间拍摄所收到商品,这样方便我们售后人员及时对商品进行确认并及时帮您处理订单。

Since flowers and cakes are consumable  products sold on Huahao  platform, if the goods received by customers do not match the online samples ordered, please take photos of the goods received at the first time after receiving them, so as to facilitate our after-sales personnel to confirm the goods in time and help you deal with the orders in time.

三、商品审核

      Commodity review

经售后人员对其客户所出示的图片进行检测后,如检测结果显示确实存在质量和包装问题,即审核通过,花好平台通知商家尽快给办理退款换货;若没有任何质量、包装问题,而是收货人本身原因,花好平台入驻商家将不承担责任。
After the after-sales personnel test the pictures presented by their customers, if the test results show that there are indeed quality and packaging problems, that is, the approval is passed, and the platform is notified to notify the merchants to apply for a refund exchange as soon as possible; if there is no quality or packaging problem, It is the reason of the consignee itself, Huahao Platform vendors will not assume responsibility.



退款说明:

Refund instructions


一、退款途径

       Refund method

若您选择支付宝、微信、网上银行付款,我们会直接退款回您支付银行账户内。

If you choose Alipay, WeChat, online banking payment, we will refund directly to your payment bank account

二、关于手续费
      About handling fee

由于产品质量问题所引起的退款,其退款的手续费都将由花好平台商家承担,您无需支付额外任何费用。若是因为顾客原因在提交订单后并且订单尚未安排所引起的退款,花好平台将会按相应银行手续费用收取退款手续费。

Due to the refund of the product quality problem, the refund fee will be borne by HUahao platform merchants, you do not need to pay any additional fees. If it is due to customer reasons after the order is submitted and the order has not been arranged for the refund, HuahaoPlatform will charge a refund fee according to the corresponding bank processing fee.

三、退款时间

      Refund time

重大节日(如情人节、母亲节、七夕节、圣诞节)系统会统一说明退款时间。
Major festival(Such as Valentine's Day, Mother's Day, Qixi Festival, Christmas system will specify the time of refund.


付款方式 

Payment method

 退款后到账时间  

Cash arrival time after refund

支付宝

Alipay

5个工作日之内到账 

Within 5 working days

微信 

WeChat

3-5个工作日内到账 

Within 3 working days

paypal 

3-7工作日内到账 

3-7 working days to arrive

信用卡

Credit card

7-15工作日内到账

7-15 working days to arrive